This presentation was recorded at GOTO Amsterdam 2024. #GOTOcon #GOTOams
https://gotoams.nl
Heinrich Hartmann - Head of Reliability Engineering at Zalando SE @HeinrichHartmann
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ABSTRACT
We present Zalando's approach to engineering reliability from a very small to a very large scale, and touch on both technological and human angles.
With over 50M customers across 23 countries, Zalando operates one of the largest eCommerce platforms worldwide. Achieving a reliable customer experience requires the intricate collaboration of over 3000 applications and more than 2000 software engineers who constantly seek to improve and extend product capabilities. In the talk we will walk you through the best practices Zalando has arrived to consistently achieve high levels of reliability.
• We will start with a simple stand-alone application and cover best practices for instrumentation, monitoring and alerting.
• We continue the journey to products that span multiple applications which are operated by different teams. At this scale methods like tracing and incident management become important.
• Finally we will present technologies and processes which are used to steer reliability on the company level. Here WORM Cascades and Risk Management have proven highly effective. [...]
TIMECODES
00:00 Intro
03:45 Agenda
04:04 Principles
10:32 Context
14:44 Operations at Zalando
14:49 Alerting
21:25 Dashboards
24:32 Observability
31:51 SLOs
37:32 Incident process
45:20 WORMs
50:01 Summary
50:37 Outro
Download slides and read the full abstract here:
https://gotoams.nl/2024/sessions/3236
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Donella H. Meadows • Thinking in Systems • https://amzn.to/3XtqYCV
Nicole Forsgren, Jez Humble & Gene Kim • Accelerate • https://amzn.to/442Rep0
Kim, Humble, Debois, Willis & Forsgren • The DevOps Handbook • https://amzn.to/47oAf3l
Jez Humble & David Farley • Continuous Delivery • https://amzn.to/452ZRky
Jez Humble, Joanne Molesky & Barry O'Reilly • Lean Enterprise • https://amzn.to/47pcOXD
Beyer, Murphy, Rensin, Kawahara & Thorne • The Site Reliability Workbook • https://amzn.to/3I5iPNQ
Petoff, Murphy, Beyer & Jones • Site Reliability Engineering • https://amzn.to/3uSoy6t
Adkins, Beyer, Blankinship, Lewandowski, Oprea & Stubblefield • Building Secure and Reliable Systems • https://amzn.to/48p0gio
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